Outlook Express

How do I set-up Outlook Express to get my E-mail?

My E-mail is not working in Outlook Express

How do I set it up so that each different e-mail address has their own Inbox?

> How do I set-up Outlook Express to get my E-mail?
     

Open Outlook Express: Go to Start / Programs / Outlook Express

• Click on Tools / Accounts
• Click on the Mail tab
• Click on the Add/Mail button. This will open an Internet connection wizard. Follow each screen’s directions as explained below and click Next between each screen.
• Display name: Your real name
• E-mail address: jsmith200@tvcconnect.net (first initial, last name, & account number@tvcconnect.net)
• Incoming server: mailhost.tvcconnect.net
• Outgoing server: mailhost.tvcconnect.net
• Account name: ____%tvcconnect.net
  (use % NOT @)
• Password: your assigned password
• Click Finish at the end of all screens

> My E-mail is not working in Outlook Express

Open Outlook Express and check your settings:

• Click on Tools/Accounts
• Click on Mail tab (if Mail tab is blank, refer to previous question directions)
• Highlight mailhost.tvcconnect.net and click Properties
• On General tab:

• Mail account: mailhost.tvcconnect.net
• E-mail address: ____@tvcconnect.net

• Servers tab:

• Incoming server: mailhost.tvcconnect.net
• Outgoing server: mailhost.tvcconnect.net
• Account name: ____%tvcconnect.net
  (use % NOT @)
• Password: your assigned password

• Click Close

> How do I set it up so that each different e-mail address has their own Inbox?

You will be creating a new identity for the second and each subsequent e-mail address:

• Open up Outlook Express
• Click on File/Identities/Add New Identity
• Type in the name of the new Identity (display name or real name not e-mail name)
• It will ask, Do you want to switch to ____now? Click Yes.

• This will launch the Internet connection wizard for that account. Follow each page directions as explained below and click Next between each page.
• Display name: Your real name
• E-mail address: jsmith200@tvcconnect.net (first initial, last name, & account number@tvcconnect.net)
• Incoming server: mailhost.tvcconnect.net
• Outgoing server: mailhost.tvcconnect.net
• Account name: ____%tvcconnect.net
  (use % NOT @)
• Password: your assigned password
• Click Finish at the end of all pages
• You are now looking at that new identities Inbox.

 How do I switch from one identity to another?

 Click on File/Switch Identity. This will open a list of your identities. Double click on the identity you wish to switch to.

Mail Server Information:

• Incoming server: mailhost.tvcconnect.net
• Outgoing server: mailhost.tvcconnect.net
• Account name (sometimes referred to as User Name): ____%tvcconnect.net
  (use % NOT @, just like e-mail address but with % and not the @)

How do I create another e-mail adress?

• Using Internet Explorer, go to www.tvcconnect.net
• Click on Manage My E-Mail
• Sign in using your default account (the one we assigned you) and password
• Once you’re logged into the webpage click on the E-Mail button in the right hand side (if you can’t see the E-mail button, click on maximize to make Internet Explorer be full screen. You should see it now. Suggested minimum screen resolution is 1024X768.)
• In the middle of the webpage it should now say Create E-mail Account. In E-mail User Name, type in the new name you wish to use (just the part that will come before the @ sign. ie.. suzyk)
• Real Name: type in real name
• Password and Confirm Password: type in a password for that e-mail account.
• Click Save when done and you should see the new e-mail name appear in the bottom list along with your default user name
• You can now log out of the E-mail manager

If our FAQ's do not answer your question please feel free to e-mail HelpDesk@tvcconnect.net for further assistance or call us at 860-446-4009.